Refund policy

Returns & Refund Policy

Returns & Refund Policy

Thank you for choosing VÖRÐR Moto Parts.

Our goal is to provide high-quality motorcycle parts and excellent customer service. Please read our return policy carefully before placing an order.

Custom-Made Products

Most VÖRÐR Moto Parts products are manufactured or 3D printed specifically after your order is placed.

Because these products are made to order, we do not accept returns or exchanges for:

  • Change of mind
  • Ordering the wrong item
  • Ordering the wrong motorcycle model
  • Ordering the wrong year or version
  • Incorrect fitment caused by incorrect information supplied by the customer
  • Products that have already been installed or used

Please verify your motorcycle model and year before completing your purchase.

Manufacturing Defects

If you believe your product has a manufacturing defect, please contact us within 7 days after receiving your order.

Include:

  • Order number
  • Clear photos of the product
  • Photos of the packaging
  • Description of the problem

Every claim is individually inspected before a decision is made.

Damaged During Shipping

Inspect your package immediately after delivery.

If your package arrives damaged, contact us within 7 days and include photos of:

  • The shipping box
  • The shipping label
  • The damaged product

Failure to report shipping damage within this period may affect our ability to process your claim.

Wrong Item Received

If we accidentally ship the wrong product, we will replace it at no additional cost.

Return Authorization

Returns are accepted only after prior approval.

Do not send any product back without contacting us first.

If your return request is approved, we will provide return instructions and the appropriate return address.

Unauthorized returns may be refused.

Return Shipping

Unless the return is caused by our mistake or a confirmed manufacturing defect, the customer is responsible for all return shipping costs.

Shipping charges are non-refundable.

European Union Customers

If mandatory consumer protection laws in your country provide additional rights, those rights remain unaffected.

However, products manufactured or customized specifically for a customer may not qualify for the standard 14-day cancellation right where applicable law provides an exception for custom-made goods.

Refunds

If a refund is approved, it will be issued to the original payment method.

Please allow up to 10 business days for the refund to appear after it has been processed.

Non-Returnable Products

The following products are not eligible for return:

  • Custom-made products
  • Personalized products
  • Installed products
  • Used products
  • Modified products
  • Products damaged by incorrect installation
  • Products damaged by misuse
  • Products damaged during accidents or crashes
  • Clearance or sale items
  • Gift cards

Contact

If you have any questions regarding returns or refunds, please contact us before opening a dispute.

Email:

jonas0865@yahoo.com